Legal
This page explains how to request deletion of data ChatWynk holds, both for ChatWynk Customers (the businesses using the product) and for Contacts (people who've messaged a Customer's WhatsApp number).
You can delete individual contacts, conversations, or quick replies at any time from inside the app. To delete your entire account and all associated data — messages, contacts, pipelines, broadcasts, and team data — go to Settings → Account → Delete Account, or email [[FILL IN: support@yourdomain.com]]from your account's registered email address. We'll confirm the request and delete the data within 30 days, except where we're required to retain records for legal or accounting purposes.
ChatWynk doesn't collect your data directly — it's received from the business you messaged, via WhatsApp, and stored on their behalf. To request deletion of your conversation history, contact the business you messaged directly. If you're unable to reach them, email [[FILL IN: support@yourdomain.com]]with the business's WhatsApp number and your own, and we'll forward a deletion request to the account owner and delete the data from our systems once confirmed.
Account/profile data, WhatsApp message history, contact and pipeline records, and uploaded media. Aggregated, de-identified analytics that can't be tied back to an individual or account aren't covered, as they contain no personal data.