ChatWynk

Legal

Privacy Policy

Last updated [[FILL IN: date you publish this]]

[[FILL IN: legal business name, e.g. "Bhargav Bhatiya, sole proprietor" or "ChatWynk Technologies LLC"]](“ChatWynk”, “we”, “us”) provides a WhatsApp-based customer relationship management platform (“the Service”) that lets a business connect its own WhatsApp Business Account (WABA) to manage conversations, contacts, broadcasts, and automations. This policy explains what data we collect, why, and how it's handled — including data that passes through Meta's WhatsApp Business Platform.

01Who this applies to

This policy covers two groups: the businesses (“Customers”) who sign up for ChatWynk and connect a WhatsApp Business Account, and the end users (“Contacts”) who message a Customer's WhatsApp number and whose conversations a Customer manages inside ChatWynk.

02Data we collect

  • Account data — name, email, and organization details provided at signup.
  • WhatsApp message data— inbound and outbound WhatsApp messages (text, media, template sends), delivery/read status, and the WhatsApp profile information (phone number, display name) of Contacts a Customer messages, received via Meta's WhatsApp Business Platform webhooks and Graph API.
  • CRM data Customers enter — contact records, tags, deal/pipeline notes, and quick replies a Customer creates inside the product.
  • Technical data — standard server logs (IP address, timestamps, user-agent) for security and abuse prevention.

We don't collect data directly from Contacts — all WhatsApp message data originates from the Customer's own WhatsApp Business Account via Meta's platform.

03How we use data

  • To operate the Service — display conversations, send messages a Customer composes or automates, and sync WhatsApp message templates.
  • To provide account features — authentication, team member roles, notifications.
  • To secure the Service — detect abuse, debug production issues.

We don't sell Customer or Contact data, and we don't use WhatsApp message content to train general-purpose AI models. Any AI-assisted features (e.g. suggested replies, automation) operate on a Customer's own conversation data to serve that Customer, and are ancillary to the core CRM functionality, not the primary purpose of the Service.

04Data sharing

We share data with Meta Platforms, Inc. as required to operate the WhatsApp integration — inherent to how the WhatsApp Business Platform works, since Meta is the messaging infrastructure. We use [[FILL IN: e.g. Vercel]] for hosting and [[FILL IN: e.g. Supabase]]for data storage. We don't share data with other third parties for marketing purposes.

05Data retention & deletion

Customers can delete individual contacts, conversations, or their entire account from within the Service. See our Data Deletion instructions for how to request deletion, including on behalf of a Contact.

06Your rights

Depending on your jurisdiction — including GDPR for EU/UK users and LGPD for users in Brazil — you may have the right to access, correct, export, or delete your personal data. Contact us at [[FILL IN: support@yourdomain.com]] to exercise these rights.

07Security

We use industry-standard safeguards — encryption in transit, role-based access control, row-level data isolation between Customer accounts — to protect data. No system is 100% secure; report suspected issues to [[FILL IN: support@yourdomain.com]].

08Changes to this policy

We'll update the “Last updated” date above when this policy changes and, for material changes, notify active Customers by email.

09Contact

[[FILL IN: legal business name, e.g. "Bhargav Bhatiya, sole proprietor" or "ChatWynk Technologies LLC"]][[FILL IN: registered business address — must match Meta Business Manager]][[FILL IN: support@yourdomain.com]]